Shipping policy

1. Order Processing & Handling Time

All orders are typically processed and prepared for shipment within 0–1 business day after the order is successfully placed.

Orders placed on weekends or holidays may begin processing on the next business day.

2. Shipping Time

Once your order has been shipped, the estimated delivery time is:

3–7 business days

Delivery times are estimates and may vary depending on the destination, shipping carrier, weather conditions, holidays, or other circumstances outside our control.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you may receive a shipping confirmation containing tracking information when available.

You can use the tracking information to monitor the progress of your shipment.

4. Shipping Address

Please make sure your shipping address is complete and accurate when placing your order.

North Timber Supply is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

5. Delayed or Lost Packages

If your package appears to be delayed or lost, please contact us so we can assist you in reviewing the shipment status.

Carrier delays may occur due to weather, holidays, high shipping volumes, or circumstances beyond our control.

6. Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide your order details and photographs of the damaged package or product.

We will review the situation and work with you toward an appropriate resolution.

7. Contact Information

For shipping questions or assistance, please contact:

North Timber Supply
850 Northlake Dr
Coppell, TX 75019
United States

Phone: +1 817-799-7522
Website: northtimbersupply.shop