Privacy policy

1. Information We Collect

When you visit or use our website, we may collect certain information, including:

Personal Information

When you place an order, create an account, contact us, or otherwise interact with our website, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment and transaction information
  • Order details
  • Information you provide when contacting customer support

Automatically Collected Information

We may automatically collect certain technical information when you visit our website, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Website usage information
  • Date and time of access

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders.
  • Process payments.
  • Deliver products to you.
  • Provide customer support.
  • Communicate with you about your orders.
  • Respond to inquiries and requests.
  • Improve our website, products, and services.
  • Detect and prevent fraudulent or unauthorized activity.
  • Maintain website security.
  • Comply with applicable legal obligations.
  • Send promotional communications when permitted by law and, where required, with your consent.

3. Payment Information

Payments may be processed through third-party payment providers. We generally do not directly store complete payment card information on our servers.

Payment providers may collect and process your payment information according to their own privacy policies and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may be used to:

  • Keep items in your shopping cart.
  • Remember preferences.
  • Maintain website functionality.
  • Analyze website traffic.
  • Improve website performance.
  • Support relevant marketing activities.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. How We Share Information

We may share personal information with trusted third parties when necessary to operate our business, including:

  • Payment processors
  • Shipping and delivery providers
  • Website and hosting providers
  • E-commerce service providers
  • Customer support providers
  • Analytics and marketing service providers
  • Professional advisers
  • Government authorities when required by law

We do not sell your personal information as part of our ordinary business operations.

6. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, resolve disputes, prevent fraud, and comply with applicable legal requirements.

8. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Request information about how your information is used or disclosed.
  • Opt out of certain marketing communications.
  • Exercise other rights provided by applicable privacy laws.

To make a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.

9. Marketing Communications

If you receive promotional emails from us, you may unsubscribe at any time by following the unsubscribe instructions included in the email.

Even if you opt out of marketing communications, we may still send necessary transactional or service-related messages, such as order confirmations and shipping updates.

10. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.

Any changes will be posted on this page with an updated Last Updated date.

13. Contact Us

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us:

North Timber Supply
850 Northlake Dr
Coppell, TX 75019
United States

Phone: +1 817-799-7522
Website: northtimbersupply.shop