Refund policy

1. Return Period

You have 30 days from the date of delivery to request a return.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be in the original packaging, where applicable.
  • Include all accessories, parts, and documentation provided with the order.
  • Not show signs of damage caused by improper use, installation, or handling.

Items that do not meet these requirements may be refused or may receive a partial refund.

2. How to Request a Return

To request a return, please contact our customer support team with:

  • Your full name
  • Order number
  • Product name
  • Reason for the return
  • Photos of the product, if applicable

Our team will review your request and provide return instructions if the return is approved.

North Timber Supply
850 Northlake Dr
Coppell, TX 75019
Phone: +1 817-799-7522

3. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow up to 14 business days after approval for the refund to appear in your account, depending on your bank or payment provider.

4. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

We may request photographs or other information to help us assess the issue. If the issue is confirmed, we may offer a replacement, exchange, or refund as appropriate.

5. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Items that have been used, altered, or damaged after delivery.
  • Products damaged due to improper installation or misuse.
  • Items returned after the 30-day return period.
  • Personalized or custom-made products, where applicable.

6. Return Shipping

Unless the product is defective, damaged upon arrival, or incorrectly shipped, the customer may be responsible for return shipping costs.

Original shipping charges may not be refundable unless otherwise required by applicable law.

7. Exchanges

If you need to exchange an eligible item, please contact us before sending the product back. Exchanges are subject to product availability.

8. Cancellations

If you need to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation and may instead need to follow the return process.

9. Contact Us

For questions regarding returns or refunds, please contact:

North Timber Supply
850 Northlake Dr
Coppell, TX 75019
Phone: +1 817-799-7522